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Due to globalization, in 1990, when India open its market to the world, one of the most important things to take shape was BPO boom. Stories of young people earning more, books on call- centre culture and movies on related books were common. In Today’s scenario, Indian BPO industry provide employment to more than 3 million people directly and indirectly. The current size of industry is estimated to more than 20 million $ and may clock 12-15% growth in next financial year.
Despite of all these facts, Indians BPO industry is facing some challenges:
Internally Indian BPO struggling to maintain its USP, cost effective service.The global backlash from developed countries affect the industry globally.
The study on information and communications technology jointly conducted by Associated Chambers of Commerce and Industry of India (Assocham) and KPMG said India was losing around 70 per cent of all incremental voice and call centre business to competitors, such as the Philippines and Eastern Europe
As per Businees line, “It is estimated that in the ongoing decade India might lose about $30 billion in terms of foreign exchange earnings to the Philippines, which has become the top destination for Indian investors, thus the need to reduce costs and make operations leaner is increasingly becoming significant across the BPO industry,” DS Rawat, Secretary General, Assocham said.
There is an urgent need to come up with strong strategy to retain No.1 position. Need to shift the focus to non metro cities. BPO industry need to look where the talent pool is.Today most of the employee working in metro BPOs are from non metro location. Shift, smaller sector can provide the growth the sector is looking for. It will help a lot in cutting the cost.
According to report in Hindu times Which state that ” IT-BPO companies could reduce the total operating costs by 20-30 per cent by moving to a low-cost city within India with cost differential at around 10-15 per cent for non-voice processes and upward of 20 per cent for voice processes.”
Up and down are the part of market. India BPO ‘s vast experience and incredible image as the global back office of the world on the basis of quality track is enough to say India’s BPO will again gain its position.
A virtual assistant can turn out to be very effective for you if you have loads works piled up at your desktop. When you are trying to start up a new business or even trying to expand the existing business, it can b a tricky decision to choose which task should be outsourced. Most of the remote assistants are well versed with the administrative tasks that an administrative personnel does. Moreover they are automated and so you need not have to give instructions every time you turn up for a new work.
As a business person, you can hire a virtual assistant for even the tiniest piece of work at your office. They can help you to framing your work into different schedules and also for sending thanks giving emails to the prospective customers.
There have been tremendous usage of virtual assistants in the work field and business organizations over the years. Several industries are getting benefited by the immense benefits it provides to the client.
A virtual assistant can become an integral part of your work team overtime as the only difference would be their working position from a remote location. If you want to try out the different usefulness of a virtual assistant but unaware about its functions, then read on this article to gain an insight on this topic. Here are five different ways in which you can use a virtual assistant to fulfill the tasks at your office.
- 1. Data presentations:
Do you have an urgent meeting in the afternoon and you have not yet prepared the power presentation to show up to the panel? The virtual assistant can be very helpful in maintaining such tasks and converting the raw data into power point presentations. So next time when you run short of time or get annoyed making those power points, just hand it over to your virtual assistant.
- 2. Online research:
Making an intensive online research is something which you can easily rely on the remote assistant. Your virtual assistant can help you if you want to search for information from various websites, collect ideas about your blog, make weekly updates to your online campaigning and conduct research in a new market. By the help of a dedicated virtual assistant you can make out time for your other core related business activities.
- 3. Database entries:
Maintaining a database is a clumsy task. Do you find it difficult to enter, delete and update existing data from the huge database you have at your office? Not that difficult anymore. You can hire your remote assistant to control all the activities related to database. Next time when you get scans and faxes regarding business to your office, just hand them over to the virtual assistant so that they can be entered into the database without any hassle.
- 4. Bookkeeping:
A virtual assistant can successfully complete your job of bookkeeping and accounting assignments very easily. Both small and large business units nowadays prefer to hire virtual assistants who can keep tabs on the outstanding invoices and unpaid bills, thereby keeping a watch on various bills. The most enjoyable part is that you can get the benefits of a skillful bookkeeper without having to spend large sums of money.
- 5. Email management:
If you remain busy in core business related activities and you get scores of mails on a single day, then you might not be able to keep tabs and reply to each mail individually. In such cases, virtual assistant can help you to reply on your behalf. But before engaging a virtual assistant for t his task you must make sure that you have keyed in the unique senders with the help of a primary. Also if you want to set an ‘auto reply’ button for the assistant, make sure that a copy of the same is saved for your reference.
These are the few work projects in your business which can be outsourced to a virtual assistant. The virtual assistants do the needful, right from sorting your business mails to keeping appointment check with other clients. Database management and accounting also becomes easy with the help of a virtual assistant. So this is the time for rising up and providing a fresh new way of handling business through outsourcing. Read more on Virtual Assistance Outsourcing